Privacy policy

PRIVACY

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Serenity Telecare is committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations. This includes the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.  Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security or confidentiality.  If you have any questions about security, you can contact us at

This Notice of Privacy Practices (“Notice”) took effect on January 5, 2024. It will remain in effect until Serenity Telecare replaces it.

What information do we collect?

Serenity Telecare we collect information from you when you register on our site, place an order, respond to a survey or fill out a form .When ordering or registering on our site, as appropriate, you may be asked to enter your: name, other personally identifiable information about you, e-mail address, mailing address, phone number or credit card information, and in some cases, your health information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways

To personalize your experience with Serenity Telecare – Your information helps us to better respond to your individual needs;

To improve our website – We continually strive to improve our website offerings based on the information and feedback we receive from you;

To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs;

To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To allow you to participate in surveys, sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how personal information is used and shared;

To provide customer/patient data to Serenity Telecare for purposes of ensuring continuity of and quality of customer experience and service offerings;

To consolidate your information at one online location; understand what product or service may be of interest to you; and present you with offers;

To assist in verifying your identity and account status. We may combine this information with information we already have;

For any business purposes, including data analysis, audits, developing and improving products and services, enhancing our sites, identifying usage trends and determining the effectiveness of promotional campaigns;

For risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.