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Refund Policy

 

Refund Policy for Serenity Telecare

At Serenity Telecare, we are committed to providing high-quality wellness services and products designed to help you achieve your health and fitness goals. We understand that, in some cases, circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be requested and how they are processed.

By using our services or purchasing products, you agree to the terms and conditions set forth in this Refund Policy.

1. General Refund Guidelines

1.1 Eligibility for Refunds

Refunds will be considered on a case-by-case basis. To be eligible for a refund, the request must meet the following criteria:

  • Timing: Refund requests must be made within [30 days] from the date of purchase or service delivery (unless otherwise stated for specific products or services).
  • Unopened or unused products: For physical products, refunds are only available if the product is unused, unopened, and in its original condition. Digital products, once accessed or downloaded, are generally non-refundable unless defective.
  • Services: For services such as wellness coaching, programs, or memberships, if you have not started using the service or if you cancel within the first [7-14] days, you may be eligible for a refund.

1.2 Non-Refundable Items

The following items are non-refundable:

  • Digital products that have been accessed or downloaded.
  • Membership or subscription fees that have been used or partially used.
  • Services already rendered, such as coaching or consultations, unless otherwise agreed upon.
  • Gift cards, vouchers, or promotions that have been redeemed.
  • Any services purchased at a discount or as part of a bundle, unless explicitly stated in a promotional offer.

1.3 Special Offers and Promotions

Refunds for special offers, promotions, or discounted services are subject to the terms and conditions provided at the time of the promotion. In most cases, promotional sales are final and may not be refunded, exchanged, or transferred.

  1. How to Request a Refund

2.1 Refund Process

To request a refund, please follow these steps:

  1. Contact us: Reach out to our customer service team at; [email protected] or call customer service phone number; +19158509711.
  2. Provide the following information:
    • Your order number or account information.
    • A brief explanation of why you are requesting a refund.
    • For physical products, please include the condition of the item(s) and any supporting documentation (e.g., photos of defects, packaging, etc.).
  3. Review and Response: Our customer service team will review your request and respond within [3-5] business days. If further information is needed, we will contact you for clarification.
  4. Approval and Processing: If your refund request is approved, we will initiate the refund process.

 

2.2 Refund Timeframe

  • For credit card refunds, it may take [5-10] business days for the funds to appear in your account, depending on your bank’s processing time.
  • For PayPal refunds, the refund will be issued to your PayPal account and should be visible within [3-5] business days.
  • For Zelle refunds, refunds will be processed and returned to the original bank account linked to your Zelle payment. Zelle refunds typically take [1-3] business days.

Please note that refunds may not include any fees associated with the original payment method, such as processing fees from PayPal or credit card companies.

Subscription and Membership Refunds

3.1 Monthly or Recurring Subscriptions

If you are subscribed to a monthly or recurring service and wish to cancel, you can do so at any time. However, cancellations must be made at least [5 days] before your next billing cycle to avoid being charged for the next month. If you request a refund for a subscription payment already processed, it will be handled in the same manner as other refunds as long as the request meets our eligibility criteria.

3.2 Annual Subscriptions

For annual subscriptions, refunds are available within the first [30 days] of purchase. After this period, no refund will be issued for the unused portion of the subscription.

4.How Refunds Are Issued

Refunds will be issued to the original payment method used for the purchase. This includes:

  • Credit Card: The refund will be credited back to your credit card account.
  • PayPal: The refund will be processed through PayPal and credited to your PayPal balance.
  • Zelle: The refund will be credited back to the bank account linked to your Zelle account.

Please ensure that the payment method used is still valid. If you have any issues with receiving your refund, please contact us immediately for assistance.

5.Customer Support

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team at:

Our team is here to assist you and ensure your experience with Serenity Telecare is positive and satisfactory.

6.Exceptions to the Refund Policy

In some cases, we may make exceptions to this Refund Policy at our discretion. This includes offering partial refunds, store credits, or other solutions based on individual circumstances. These exceptions are handled on a case-by-case basis, and we will make every effort to meet your needs.

By using our services or purchasing our products, you acknowledge that you have read and understood this Refund Policy and agree to its terms. We want you to be satisfied with your experience at Serenity Telecare and we are here to help ensure that you get the best out of our wellness and weight loss services.