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Terms & Conditions

 

Terms and Conditions

Introduction

Welcome to Serenity Telecare, your trusted wellness online platform. These Terms and Conditions (“Terms”) apply to your access to and use of the services and products provided by Serenity Telecare. By accessing or using our website, services, or any products we offer, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

These Terms include, but are not limited to, provisions related to our messaging program, customer care, privacy policy, and how to opt-out from marketing communications. By using our services, you agree to all terms outlined herein.

Please read these Terms carefully.

  1. Services and Products

Serenity Telecare provides wellness and weight loss services, including but not limited to weight loss programs, fitness plans, coaching, nutritional guidance, digital products, online courses, and other related services. These services are accessible via our website, mobile applications, and other digital platforms.

  1. Eligibility

You must be at least 18 years old to use our services or purchase our products. By using our services, you confirm that you are of legal age and have the capacity to enter into a binding agreement under the laws of your jurisdiction.

  1. Account Registration and Access

To access some of our services, you may need to create an account with Serenity Telecare. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

  1. Messaging Program

4.1 Consent to Receive Messages

By providing us with your phone number or email address, you consent to receiving automated marketing messages, including promotional offers, reminders, program updates, and other wellness-related communications from Serenity Telecare or its affiliates. These communications may be sent via SMS, email, or other communication methods.

4.2 Opt-Out Instructions

You may opt out of receiving marketing messages at any time by replying “STOP” to any SMS message or by clicking the “unsubscribe” link in our email communications. If you wish to opt out of both SMS and email communications, you can also contact our customer service team as described in section 6.2.

4.3 Customer Care Contact Information

If you have any questions or issues related to the messaging program, or if you need assistance with opting out, please contact our customer support team:

  • Email: info@serenitytelecare.com
  • Phone: +19158509711
  • Website: www.serenitytelecare.com

4.4 Message Frequency and Charges

Message frequency may vary depending on the program and your interaction with our services. Standard message and data rates may apply when you receive SMS messages. Serenity Telecare is not responsible for any charges incurred by your mobile service provider for receiving messages.

  1. Payment and Billing

5.1 Payment Terms

By purchasing any products or services from [Business Name], you agree to pay all applicable fees associated with your order. All prices listed on our website are in US Dollars and are subject to change without notice. Payments for services and products are due at the time of purchase unless otherwise agreed.

5.2 Payment Methods

We accept various payment methods, including credit/debit cards, PayPal, Zelle, and other online payment systems. By providing your payment information, you authorize us to charge your chosen payment method for any purchases you make.

5.3 Refunds and Cancellations

Refunds are available in accordance with our refund policy, which can be found https://serenitytelecare.com/refund-policy/ If you wish to cancel any ongoing subscriptions or services, please contact our customer service team prior to the renewal date to avoid future charges.

 

 

7.Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.

  1. Use of Services

You agree to use our services for lawful purposes only and not to engage in any conduct that may violate applicable laws or regulations. You may not:

  • Use our services for fraudulent or illegal activities.
  • Distribute any content that is defamatory, offensive, or infringes upon the intellectual property rights of others.
  • Engage in any actions that disrupt or interfere with the functioning of our website or services.
  1. Intellectual Property

All content, including but not limited to text, images, logos, designs, trademarks, and other materials provided on our website or through our services, is the property of [Business Name] and is protected by intellectual property laws. You may not use or reproduce any of our content without prior written permission.

  1. Limitation of Liability

To the fullest extent permitted by law, and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our services. Our total liability to you for any claim arising out of these Terms shall be limited to the amount you have paid for the service or product that gave rise to the claim.

  1. Indemnification

You agree to indemnify and hold harmless Serenity Telecare, its affiliates, employees, agents, and partners from any claims, damages, losses, and expenses, including attorney’s fees, arising out of your use of our services or your violation of these Terms.

  1. Modifications to Terms

Serenity Telecare reserves the right to modify these Terms at any time. We will notify you of any material changes to these Terms by posting the updated Terms on our website. Your continued use of our services after the posting of such changes constitutes your acceptance of the modified Terms.

  1. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the state of Texas, USA. Any disputes arising out of or relating to these Terms will be resolved through binding arbitration in Texas and the United States, and you agree to waive any right to a jury trial.

  1. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: info@serenitytelecare.com
  • Phone: +19158509711
  • Website: www.serenitytelecare.com
  • Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Serenity Telecare regarding your use of our services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

By using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. Thank you for choosing Serenity Telecare to support your wellness and weight loss journey!